FAQs

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Frequently Asked Questions:

Q: How do I register for trainings?
A: Just go to the Trainings menu or page and drop down to the type of training you are interested in. Each training has a ‘REGISTER HERE’ link.

Q: What is the cancellation policy?
A: If you are unable to attend a training that you registered for, you are welcome to send a substitute. If you are unable to send a substitute, you may request a credit to be used for a future training. This credit must be used by the end of the calendar year as we will not be able to carry credits over to the following year. A refund may also be requested if the request is received within 14 business days prior to the training.

Q: I’m a member. What is my discount code?
A: Member discount codes are sent along with membership renewal letters each year. If you have misplaced or forgotten your code, you can contact your member liaison or email us at training@vsdvalliance.org. Please note that refunds will not be provided for members who do not enter their discount codes at checkout.

Q: Do you offer scholarships or financial assistance?
A: We offer scholarships at various times throughout the year, placing a priority on people who are marginalized and underserved. When scholarships become available, the information will be posted on this site and announced in our monthly Training Institute Newsletter.

Q:I have a training credit. How do I use it?
A: Call the office at 804-377-0335 and ask for a member of the training team or email us at training@vsdvalliance.org.

Q:What if I can’t pay by credit card?
A: We can typically work out a payment arrangement so you can pay by check. Call the office at 804-377-0335 and ask for a member of the training team or email us at training@vsdvalliance.org.

Q:Where is your office located?
A: Trainings typically take place in our Richmond office, located at 1118 West Main Street, Richmond, VA 23220.

Q:I’m interested in becoming a member of your faculty. How can I learn more?
A: Please email us at training@vsdvalliance.org.

Q:I have a training need that I don’t see on your website. How do I submit a training on request?
A: Just use our online request form! We’ll get back to you within 3 business days.

Q: What if I have accessibility issues?
A: We need a 30-day advance notice in order to work to accommodate accessibility requests. Please call the office at 804-377-0335 and ask for a member of the training team or email us at training@vsdvalliance.org to discuss your needs.

Q:I want a member discount! How do I become a member?
A:Easy! Just go to http://www.vsdvalliance.org/#/join-us-donate

Q:My question isn’t listed here. Who do I contact for help?
A:You can call the office at 804-377-0335 and ask for a member of the training team or email us at training@vsdvalliance.org.